Moderation, Enforcement & Appeals Policy

Plain-language summary

• We moderate with AI and people. AI checks content and recommends; humans make the important decisions.
• AI can label, lower the ranking of, hide, or queue content. It cannot, on its own, permanently remove your content or ban your account.
• Possible actions range from a simple label to removal, feature limits, suspension, or, in serious cases, account termination.
• For urgent danger, we may act fast to protect people, then review the decision.
• You can appeal. We explain how, what to expect, and how long it usually takes.
• We may keep some content for legal or safety reasons even after it is hidden, and we plan to publish transparency reports.

1. How moderation works: AI-autonomous, human-governed

Clap Ideas follows an AI-autonomous, human-governed model. This means AI handles the high-volume, routine work, and humans stay in charge of the decisions that matter most.

1.1 What AI does

AI moderation pre-checks and recommends. When content is submitted, AI classifies it for possible policy violations and safety risk, then suggests an action. AI can apply a label, lower a ranking, hide content pending review, or place it in a queue.

1.2 What humans do

Human administrators make the final call on removals, account actions, appeals, and any high-risk or legal case. AI does not permanently remove content, ban accounts, or decide appeals on its own. People do that, with AI as an assistant.

For more on the AI side, see our AI Transparency Policy.

2. The rules we enforce

We enforce our published policies, including:

• The Community Guidelines.
• The Acceptable Use Policy.
• The Research, Experiment & High-Risk Innovation Safety Policy.
• The Terms of Service and other legal policies.
• Applicable laws.

Remember that bold, speculative ideas are welcome. We enforce against harm, abuse, and illegality, not against ambition.

3. Actions we can take

Depending on how serious a problem is, and whether it is repeated, we may take any of the following actions. We aim to use the lightest action that fixes the problem.

4. Emergency action for imminent harm

If there is a risk of imminent, serious harm to people, we may act quickly to protect them, including hiding content or restricting an account right away, before a full review. We then review the decision and, where appropriate, give notice and an opportunity to appeal.

5. Notice of action

Where it is appropriate and lawful, we will tell you when we take action on your content or account, and give a reason. Sometimes we cannot give full details — for example, when the law prevents it, when notice would help someone evade safety systems, or in urgent safety situations.

6. How to appeal a decision

If you think a decision was wrong, you can appeal. Appeals are reviewed by a person, not by AI alone.

6.1 How to file an appeal

• Use the in-app appeal flow shown on the affected content or in your account notices. This sends your appeal to our compliance team for human review.
• If you cannot find the in-app flow, contact us through the Legal Centre contact page.

6.2 What to include

• What content or decision you are appealing.
• Why you believe it was a mistake.
• Any context that helps us understand.

Never include passwords, security codes, or other secrets in an appeal.

6.3 What to expect

A human administrator reviews your appeal. We aim to acknowledge appeals promptly and to decide most appeals within a reasonable time, typically within a few weeks. Complex or legal cases can take longer. We will tell you the outcome and the reason where we can.

7. Repeat violations

We take repeated violations seriously. A pattern of breaking our rules can lead to stronger action, including longer restrictions, suspension, or termination, even when each single item might seem minor. We may also act faster on accounts with a history of serious violations.

8. Content preservation for legal and safety reasons

When we hide or remove content, we may still keep a copy for a period of time. We do this to handle appeals, to meet legal obligations, to support investigations, and to keep people safe. Preserved content is access-controlled and used only for these purposes. See our Privacy Policy for how we handle data.

9. Transparency reporting

We aim to be open about how we moderate. We plan to publish transparency information about the volume and types of actions we take, and about legal requests we receive, on a regular basis as the Platform grows.

10. Notice-and-action for EU users

Where we serve users in the European Union, we aim to follow the kind of notice-and-action approach expected under EU rules such as the Digital Services Act. This includes letting people flag illegal content, giving a statement of reasons for certain actions, and offering a way to challenge decisions. The exact details will be confirmed with counsel on formal launch.

11. Reporting content to us

If you see content or behaviour that breaks our rules, please report it. Our Safety & Abuse Reporting Policy explains how reporting and triage work. If someone is in immediate danger, contact your local emergency services first.

12. Related policies & contact

This policy works together with our Community Guidelines, Acceptable Use Policy, Safety & Abuse Reporting Policy, and AI Transparency Policy. Appeals are handled through the in-app flow, and questions are answered by email only; we do not offer telephone support: legal@clapideas.com.

Change history is tracked by document version; see the Legal Centre.