Safety & Abuse Reporting Policy

If someone is in immediate danger

If you or someone else is in immediate danger, contact your local emergency services right away. Clap Ideas is an online platform. We cannot provide emergency help, send responders, or act fast enough in a crisis. Please call your local emergency number first, then report to us when it is safe to do so.

If you are struggling or thinking about self-harm, please also reach out to a local crisis line or a trusted person. Your safety comes first.

Plain-language summary

In an emergency, call local services first. We cannot respond to emergencies.
To report a problem on Clap Ideas, use our report form at /trust-safety/report.
You can report abuse, harassment, self-harm risk, illegal content, unsafe projects or events, scams, and impersonation.
For copyright or other intellectual-property issues, use our Copyright & DMCA Policy instead.
Real people review reports. We try to keep your report confidential, but there are limits.
We do not tolerate retaliation against good-faith reporters. Never include passwords or secrets in a report.

1. How to report

The fastest way to report a problem is our report form: /trust-safety/report. You can also use the report option shown next to ideas, comments, projects, events, and profiles.

When you report, it helps to include:

A link to the content, project, event, or profile.
What the problem is, in your own words.
Why you think it breaks our rules or the law.
Any context that helps us understand the situation.

Do not include passwords, security codes, payment card numbers, or other secrets in your report. We never need them, and sharing them is unsafe.

2. What you can report

Please report content or behaviour such as:

Abuse and harassment — bullying, threats, hate, or targeted attacks.
Self-harm risk — content that suggests someone may be at risk of harming themselves.
Illegal content — anything that appears to break the law.
Unsafe projects or events — activity that could hurt people, including dangerous experiments.
Dangerous instructions — content that could help someone cause real-world harm (see our Research Safety Policy).
Scams and fraud — deceptive schemes, phishing, or fake fundraising.
Impersonation — someone pretending to be you, another person, or an organisation.
Exploitation — any content that exploits or endangers a person, especially a minor.

3. Reporting intellectual-property infringement

If your report is about copyright, trademark, or other intellectual-property rights — for example, someone copied your work — please use our dedicated process in the Copyright & DMCA Policy. That policy explains how to send a proper notice and how counter-notices work.

4. How we triage and review reports

When a report arrives, our trust-and-safety team reviews it. We prioritise reports by risk: reports about imminent harm, danger to people, or serious illegal content are looked at first.

Reports are reviewed by people. AI may help sort and prioritise reports, but human administrators make the decisions about what action to take. Possible actions are described in our Moderation, Enforcement & Appeals Policy.

5. Confidentiality and its limits

We try to keep your identity as a reporter confidential from the person you reported. We share report details only with the people who need them to handle the report.

There are limits. We may have to share information when:

The law requires it, or we receive a valid legal request.
It is needed to protect someone from serious harm.
It is needed to cooperate with law enforcement in a genuine emergency.

See our Privacy Policy for how we handle personal data.

6. No retaliation

We do not tolerate retaliation against anyone who reports a problem in good faith. Threatening, harassing, or punishing a reporter is itself a violation of our rules and can lead to enforcement action. Reporting in good faith means you genuinely believe there is a problem, even if we later decide no action is needed.

Please do not file false or bad-faith reports. Knowingly false reports waste safety resources and may also lead to action against your account.

7. What happens after you report

We review your report and decide what action, if any, to take. For privacy and legal reasons, we may not be able to tell you the details of any action we take against another person’s account. If we need more information, we may contact you.

If a decision affects your own content or account, you can appeal it. See the appeals section of our Moderation, Enforcement & Appeals Policy.

This policy works together with our Moderation, Enforcement & Appeals Policy and Community Guidelines. Reports are handled through the report form and in-app tools, and sensitive safety or legal concerns are answered by email only; we do not offer telephone support: security@clapideas.com or legal@clapideas.com. Remember: in an emergency, contact local emergency services first.

Change history is tracked by document version; see the Legal Centre.